Privacy Policy

1. Introduction

BookedUp, a service of Meshly LLC (“Company”, “we”, “us”, or “our”), provides digital marketing, lead generation, automated and human-supervised follow-up, and appointment booking services for local home service businesses. We operate the website hardscapebookedup.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

2. Information We Collect

We may collect information about you in the following ways:

Personal Data You Provide

When you fill out a contact form, book a call, or otherwise communicate with us, we collect personally identifiable information such as your name, email address, phone number, and business details.

Automatically Collected Data

When you visit the Site, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and pages viewed. This data is used in aggregate to analyze trends and improve the Site.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Site may not function properly without cookies.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Respond to your inquiries and fulfill your requests
• Send you administrative information, such as confirmations and updates
• Send you marketing and promotional communications (you may opt out at any time)
• Contact you via automated systems, including artificial intelligence (AI) technologies, by phone, text message (SMS/MMS), or email for the purposes of follow-up, engagement, appointment scheduling, and service-related communications
• Analyze usage of the Site to improve our services
• Comply with legal obligations
• Prevent fraudulent activity and ensure security

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating the Site and delivering services (e.g., CRM tools, email platforms, analytics providers). These parties are contractually bound to keep your information confidential.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
• Legal Requirements: If required by law or in response to valid legal processes, we may disclose your information.

5. Digital Advertising

We use tracking pixels and related technologies on our Site to measure the effectiveness of advertising campaigns and to deliver relevant ads on third-party platforms. These platforms may collect information through these tools in accordance with their own privacy policies. You can manage your ad preferences through the respective platform account settings.

6. Automated Communications and Artificial Intelligence

We use automated systems, including artificial intelligence (AI) and generative AI technologies, to contact you via phone calls, text messages (SMS/MMS), and email. These AI-powered systems may perform the following activities on our behalf:

• AI Voice Calls: We use AI-generated voice technology to make and receive phone calls. These calls may sound like natural human conversations but are conducted by an artificial intelligence system. AI voice calls may be used for lead follow-up, appointment scheduling, reminders, and service-related communications.
• AI Text Messages: We use AI to compose and send text messages (SMS/MMS) for follow-up, appointment confirmations, reminders, and promotional communications.
• AI Email: We use AI to generate and send email communications, including follow-ups, service updates, and marketing messages.

By providing your phone number or email address through our Site, forms, or other channels, you acknowledge and provide your prior express written consent to receiving such automated and AI-generated communications from us or our service providers acting on our behalf.

Your Choices: Message frequency varies. Message and data rates may apply for text messages. You may opt out of text message communications at any time by replying STOP to any message. Reply HELP for assistance. You may opt out of email communications by using the unsubscribe link included in our emails or by contacting us directly. Your consent is not a condition of any purchase. We and our carriers are not liable for delayed or undelivered messages.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Security

We use commercially reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Opt out of marketing communications
• Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at hello@hardscapebookedup.com.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children’s Privacy

Our Site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the “Last updated” date at the top of this page. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy, please contact us: